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POLICIES

Deposits: STAYS OF 3 NIGHTS OR LESS REQUIRE 100% PRE-PAYMENT AT THE TIME OF BOOKING. STAYS OF MORE THAN 3 NIGHTS REQUIRE A 50% DEPOSIT AT THE TIME OF BOOKING WITH THE REMAINING 50% DUE UPON ARRIVAL. PRE-PAYMENTS/DEPOSITS ARE TYPICALLY PUT THROUGH THE SAME DAY YOU MAKE YOUR RESERVATION.
Cancellations: BECAUSE OF OUR SIZE AND ISLAND LOCATION, CANCELLATIONS AFFECT US SIGNIFICANTLY. FOR ANY CANCELLATION OR CHANGE OF DATES, WE MUST RECEIVE 15 DAYS NOTICE PRIOR TO ARRIVAL FOR A REFUND OF YOUR DEPOSIT, LESS A 10% CANCELLATION FEE OF THE TOTAL ROOM/S CHARGES. IF ANY FULL OR PARTIAL CANCELLATION OR CHANGE OF DATES IS MADE WITHIN 15 DAYS, REGARDLESS OF REASON, YOU ARE FINANCIALLY RESPONSIBLE FOR THE ENTIRE RESERVATION, UNLESS WE CAN RE-BOOK YOUR ROOM AT YOUR CONFIRMED RATE. YOU ARE OF COURSE WELCOME TO TRANSFER YOUR RESERVATION TO A FRIEND OR FAMILY MEMBER.
REMINDER: ALL CANCELLATIONS CARRY AT MINIMUM A 10% SERVICE CHARGE AND ALL ROOMS ARE MAXIMUM DOUBLE OCCUPANCY.
Storm Policy: IF THE FERRIES OPERATE, WE EXPECT GUESTS TO ARRIVE AS EXPECTED WHETHER OR NOT THEY PLANNED TO ARRIVE BY FERRY OR PLANE. ARRIVAL IS BASED ON THE STANDARD OF THE FERRIES OPERATING OR NOT, PER THE DECISION OF THE FERRY CAPTAIN, HIS COAST GUARD LICENSE, AND THE SAFETY OF ITS PASSENGERS. IF ALL FERRIES HAVE BEEN CANCELLED ON A GIVEN DAY, THEN A CREDIT TOWARDS A FUTURE STAY WILL BE ISSUED FOR THAT NIGHT'S LODGING. TRAVEL DELAYS, MISSED CONNECTIONS FROM AIRPORTS, OR ANY OTHER TRAVEL ISSUES WILL NOT MERIT CREDITS OR REFUNDS. THESE POTENTIAL UNFORESEEN PROBLEMS ARE BEST ADDRESSED WITH TRAVEL INSURANCE WHICH WE RECOMMEND. Please see Travel Insurance Below
Rates: OUR NANTUCKET LODGING RATES ARE BASED ON SINGLE OR DOUBLE OCCUPANCY AND MAY CHANGE WITHOUT NOTICE. TAXES (11.7%) ARE NOT INCLUDED. SEASONAL DEMAND MAY AFFECT MINIMUM LENGTH OF STAY REQUIREMENTS.
Children: WE ARE HAPPY TO ACCOMMODATE CHILDREN OVER THE AGE OF 10.
Pets: WE DO NOT ALLOW PETS WITH THE EXCEPTION OF SERVICE ANIMALS. (GUESTS ARE RESPONSIBLE FOR ANY DAMAGES TO THE INN CAUSED BY THEIR SERVICE ANIMAL.) THERE ARE BOARDING FACILITIES ON ISLAND. PLEASE INQUIRE FOR RECOMMENDATIONS.
SMOKING POLICY: OUR ENTIRE INN IS A SMOKE FREE ENVIRONMENT. GUESTS ARE WELCOME TO SMOKE ON OUR OUTDOOR PATIO.
Check-In/Check-Out: CHECK-IN TIME IS NORMALLY 3 P. M. HOWEVER, IF YOU ARRIVE EARLIER AND YOUR ROOM IS NOT READY, WE WILL BE HAPPY TO STORE YOUR LUGGAGE. IF YOU ARE ARRIVING EARLY, LET US KNOW WHAT TIME SO HOUSEKEEPING CAN PRIORITIZE YOUR ROOM AND WE WILL TRY TO HAVE IT READY AS EARLY AS POSSIBLE. CHECK-OUT TIME IS 11 A.M. IF YOU WANT TO ENJOY YOUR LAST DAY ON ISLAND, WE ARE HAPPY TO STORE YOUR LUGGAGE.
Hours: Open 24 Hours
Travel Insurance:WE HIGHLY RECOMMEND TRAVEL INSURANCE. WE REALIZE THAT CANCELLATIONS ARE SOMETIMES BEYOND YOUR CONTROL. FOR THIS REASON WE RECOMMEND PURCHASING TRAVEL INSURANCE FOR PEACE OF MIND AND, IF APPROPRIATE, YOU MAY CONSIDER PURCHASING THE MORE EXPENSIVE CANCEL FOR ANY REASON (CFAR) INSURANCE. THE UNION STREET INN WILL BE HAPPY TO SUPPLY YOUR TRAVEL INSURANCE COMPANY WITH INFORMATION REGARDING OUR CANCELLATION POLICY AND YOUR RESERVATION. THE WALL STREET JOURNAL RECOMMENDS THE FOLLOWING WEBSITES: TravelInsurance.com, SQUAREMOUTH.COM